A chat-first prototype where supervision and interaction share the same language. Tell the bot how to behave, ask about prior conversations, or ask it to invent reusable client-side tools.

Start anywhere in the loop. Examples: “Okay, so because of the new government rule, whenever someone asks about ID proof, say that we now need a passport or voter card before booking.” “If callers ask for weekend delivery, tell them we only do it for prepaid orders above Rs. 2,000.” “What complaints came up most often in yesterday’s calls?”